PRIVACY POLICY
Last Updated: November 8th, 2024
Thank you for visiting our website! This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from www.nuinfusions.com. We are committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other relevant laws.
1. Information We Collect
We may collect and process the following types of personal data about you:
a. Information you provide to us:
- Personal Details: Name, address, email address, phone number.
- Payment Information: Credit card details, bank account information, or other payment data.
- Order Information: Information related to orders and transactions made on our Site.
b. Information we automatically collect:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Data about your interaction with our Site, such as pages visited, links clicked, and the time and date of your visit.
c. Information from third parties:
We may receive personal data about you from social media platforms, payment processors, and other third-party sources if you interact with us through these channels.
2. How We Use Your Information
We use your personal data for the following purposes:
- Processing Orders: To process and deliver your orders, manage payments, and handle returns and refunds.
- Customer Support: To respond to your inquiries, provide support, and address any issues related to your orders or the Site.
- Marketing: To send you promotional content and updates on new products, special offers, or events, provided you have consented to receive marketing communications.
- Improving Our Site: To analyze how users interact with our Site to improve user experience and enhance our services.
- Legal Compliance: To comply with legal obligations, including tax and accounting requirements.
3. Legal Bases for Processing Your Data
Under GDPR, we process your personal data on the following legal bases:
- Contractual Necessity: Processing is necessary to fulfill our contract with you (e.g., fulfilling orders).
- Legitimate Interest: Processing is in our legitimate interests, such as improving the Site and customer service, provided these interests are not overridden by your rights.
- Consent: For sending marketing communications or other processing activities, where you have given explicit consent.
- Legal Obligation: Processing is necessary to comply with legal requirements.
4. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service Providers: Third-party companies that help us with payment processing, order fulfillment, delivery services, marketing, and website analytics.
- Legal and Regulatory Authorities: When required by law or to protect our rights and the safety of others.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the business transaction.
5. International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your privacy, such as Standard Contractual Clauses approved by the European Commission or other lawful methods.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.
7. Your Rights Under GDPR
EU residents have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your personal data, subject to certain exceptions.
- Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
- Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Right to Object: You can object to our processing of your data, especially in cases of direct marketing.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us at hello@nuinfusions.com
8. Security
We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is entirely secure.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please review this page periodically for the latest information on our privacy practices.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at hello@nuinfusions.com
This Privacy Policy is designed to protect your privacy and rights in line with the GDPR and other applicable privacy regulations. We encourage you to read it thoroughly and reach out with any questions.